Privacy policy
Effective date: March 15, 2024
Horsemarket.ae (“we,” “us,” “the website” or “our”) is committed to protecting your privacy. This privacy policy outlines our practices regarding the collection, use, and sharing of your personal data through Horsemarket.ae.
Acceptance of this policy
By accessing and using our website, you signify your consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.
Who we are
Horsemarket.ae is an online platform built on WordPress, leveraging various plugins for marketing, analytics, and payment processing. Our website serves as a marketplace for equestrian-related goods, including but not limited to horses, tack, apparel, and riding accessories, facilitating connections between buyers and sellers in the UAE and the Middle East.
What personal data we collect and why
To enhance your experience and ensure the smooth operation of our marketplace, we collect the following personal information:
- Personal Identification Information: Email address, name, phone number, WhatsApp, and address, to facilitate communication between buyers and sellers. Some of this information might be publicly displayed on the website to allow for contact regarding listings.
- Demographic Information: Age, gender, location, preferences, and interests.
- Information passed with Google social login: To streamline the login and registration process.
- Comments & seller reviews: To foster a trustworthy community and provide feedback on transactions. Some of this information might be publicly displayed on the website to inform users about the quality of a seller lead.
- Media: Users are advised not to upload images with embedded location data (EXIF GPS) to protect their privacy. Media related to listings will be publicly displayed on the website to provide information regarding listings.
- Contact forms: Information submitted here is used to address inquiries and provide support.
We also collect data automatically when you access our website, such as IP address, browser type, operating system, and access times.
Use of your information
Your information may be used for the following purposes:
- To personalize your experience and meet your specific needs.
- To improve our website and services based on your feedback.
- To process transactions and manage your account efficiently.
- To communicate with you regarding your account or our services.
- To comply with legal obligations and regulatory requirements.
Cookies
Our site uses cookies to personalize your browsing experience and analyze site traffic.
Analytics
We utilize Google Analytics to gather anonymous data about site usage and performance, helping us improve our services.
Who we share your data with
We may share information with third parties in the following situations:
- With service providers who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.
- To comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
- With your consent for other purposes not listed above.
Mailchimp: For email marketing campaigns.
Stripe: For secure payment processing. We do not store credit card information, as all payment data is encrypted and handled directly by Stripe. For more details on their privacy practices, visit Stripe’s Privacy Policy.
Payments
When processing payments, Horsemarket.ae relies on Stripe’s secure encryption and processing services. We ensure the safety of your payment information by not storing any credit card details on our platform. All transactions are conducted over SSL (Secure Sockets Layer) technology, ensuring your data’s encryption and security.
Data retention
Your personal data is retained for as long as your account remains active to provide continuous service and support and to comply with our legal obligations.
Your rights over your data
You have the right to request the deletion of your data at any time. You can either delete your profile directly from our platform or contact support@horsemarket.ae for immediate assistance.
Where your data is sent
All data is securely hosted by Tasjeel.ae, ensuring that our website operations are based in the UAE and adhere to local regulations.
Contact information
For any privacy-related concerns, please reach out to us at support@horsemarket.ae.
How we protect your data
We employ various security measures, including SSL encryption, to protect your personal information and ensure the integrity of our transactions and user interactions.
However, no method of transmission over the Internet or method of electronic storage is 100% secure; therefore, we cannot guarantee absolute security.
Automated decision making and profiling
We may use your data to enhance your experience through automated decision-making and profiling, tailoring our services to better meet your needs.
By using Horsemarket.ae, you consent to our collection and use of your personal information as described in this privacy policy. We are committed to ensuring the privacy and security of our users’ data. For more information or any concerns, please contact us at the provided details.
Changes to this privacy policy
This policy is intended to inform you of our practices and your rights regarding your personal data. Horsemarket.ae reserves the right to modify this privacy policy at any time. We encourage you to review this Privacy Policy periodically for any changes.